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Report an issue

You may have a general question or wish to provide comments or feedback about a City of Perth service or facility, or you may wish to inform us that your contact details have changed.

Compliments and comments

If you are not satisfied with the way the City of Perth has reasonably undertaken to provide a service or attempted to resolve an issue, you are entitled to make a formal complaint. Please visit the Customer service request page to provide general feedback on any of the services or activities of the City of Perth.

Service complaint

If you are not satisfied with the way the City of Perth has reasonably undertaken to provide a service or attempted to resolve an issue, you are entitled to make a formal complaint. Please complete the form on the Customer service request page, providing clear and complete details so that the matter can be fully investigated.

For parking infringement appeals, see the Appealing a parking infringement page.

Request a new or additional bin

Please ensure your business or residence is within the City of Perth boundary and visit the Request additional or replacement bins page.

Notify a change of address

It is important that you let us know if you change postal address or move out of your rateable property within the City of Perth.

This will ensure that your details are kept up to date and your rate notices are issued to the correct postal address. This will also avoid late payment penalties and legal action for unpaid rates where new postal address information is not provided to the City of Perth.

Visit the Update personal details page and have your assessment number handy.

Make a rates enquiry

To ask a question about your City of Perth rates phone (08) 9461 3296 or email rates@cityofperth.wa.gov.au

Report a fault or issue

Please visit the Customer service request page and fill out the form to report an incident or issue that may affect the safety of individuals. Examples include:

  • Damaged sprinklers
  • Damaged City of Perth property e.g. seating, playground equipment
  • Faulty street lighting
  • Broken or damaged footpaths

Graffiti report and removal

The City of Perth carries out the reporting and removal of graffiti from Council and private properties within the City. Graffiti is removed from private properties where it is visible from the street, in line with Council policy and procedures.

Reporting graffiti in the city, or anywhere in the state, is easy. If you see graffiti you can report it 24 hours a day on the Goodbye Graffiti Hotline on 1800 442 255 or the Goodbye Graffiti report page. 
If you see anyone tagging walls or committing any act of graffiti vandalism, report it to police by calling 131 444. If you see it happening in the CBD or Northbridge, call CityWatch on (08) 9461 6611 and ask the Surveillance Officers to see if they can capture it on CCTV. 

To learn more about graffiti prevention, clean up and graffiti programs visit the City’s Graffiti page or the Goodbye Graffiti website.