Report an Issue

You may have a general question or wish to provide comments or feedback about a City of Perth service or facility, or you may wish to inform us that your contact details have changed.

Compliments and Comments

Please use this form to provide general feedback on any of the services or activities of the City of Perth.

If you are not satisfied with the way the City of Perth has reasonably undertaken to provide a service or attempted to resolve an issue, you are entitled to make a formal complaint.

If so, please use the online Service Complaint Form

Compliments and Comments

Service Complaint

If you are not satisfied with the way the City of Perth has reasonably undertaken to provide a service or attempted to resolve an issue, you are entitled to make a formal complaint. Please complete the following form and provide clear and complete details so that the matter can be fully investigated.

Please do not use this form for parking infringement appeals, see Parking Infringement Appeal.

Service Complaint

Bins - request a new or additional bin

Please ensure your business or residence is within the City of Perth boundary.

Request a Bin

Rates - notify us of a change of address

It is important that you let us know if you change postal address or move out of your rateable property within the City of Perth.

This will ensure that your details are kept up to date and your rate notices are issued to the correct postal address. This will avoid late payment penalties and legal action for unpaid rates where new postal address information is not provided to the City of Perth.

Rates - notify us of a change of address

Rates - make an enquiry

Ask a question about your City of Perth rates.

Telephone: (08) 9461 3296 

Email: rates@cityofperth.wa.gov.au

Report a fault or issue

Please use this online form to report an incident or issue that may affect the safety of individuals.

Examples include:

  • damaged sprinklers
  • damaged City of Perth property e.g. seating, playground equipment
  • faulty street lighting
  • broken or damaged footpaths

Report a fault or issue

Graffiti Report and Removal

The City of Perth carries out the reporting and removal of graffiti from Council and private properties within the City. Graffiti is removed from private properties where it is visible from the street, in line with Council policy and procedures.

Reporting Graffiti in the city, or anywhere in the state, is easy. If you see graffiti you can report it 24 hours a day on the Goodbye Graffiti Hotline on 1800 442 255 or on the Goodbye Graffiti report page. 

If you see anyone tagging walls or committing any act of graffiti vandalism, report it to the Police when you see it. Phone 131 444.

If you see this happening in the CBD or Northbridge, call CityWatch and ask the Surveillance Officers to see if they can capture it on CCTV. Call (08) 9461 6611.

To learn more about Graffiti Prevention, Clean up and Graffiti programs visit the Goodbye Graffiti website.