The City of Perth is considered a universally accessible city for all people, including those with disability. It has pedestrian friendly streets and public spaces that are designed according to universal design principles, and continuous accessible paths of travel link public transport, parking, retail, business and entertainment areas.

Disability Access and Inclusion Plan 

The City of Perth’s Disability Access and Inclusion Plan 2016-2020, identifies the outcomes the City of Perth will achieve to improve access and inclusion for people of all abilities. It outlines key actions that will be implemented to reduce and eliminate barriers within our City and to advocate for equity of access for all in our society. The Disability Access and Inclusion Plan (DAIP) complies with Commonwealth and State legislative requirements to ensure that access for all is at the forefront of all planning and partnership actions and developments within the City’s boundaries. Extensive consultation was undertaken with internal and external stakeholders to develop this plan. Their feedback, views and aspirations have been incorporated and are reflected throughout. 

The DAIP was finalised and formally endorsed by Council on 9 August 2016. The City advertised the availability of its DAIP through state and local newspapers. The City’s DAIP is available for viewing and downloading by clicking the following link:
City of Perth Disability Access and Inclusion Plan 2016-2020.pdf

Additionally, copies of the plan are available to the community upon request and in alternative formats if required, including hard copy in standard and large print, electronic format, audio format or via e-mail in PDF and Microsoft Word formats. 

If you require the DAIP to be made available in an alternative format, please contact the Community Services Unit PH: 08 9461 3111

 

The city streets incorporate kerb ramps, tactile indicators and in the central area, crossings have audible signals. The shopping malls and arcades are accessible and provide seating, shade and accessible drinking fountains. Cafes also provide outdoor seating. Major public buildings, arcades, post offices and most churches, and theatres are accessible.


The People With Disabilities WA website provides some information on accessible accommodation in Perth and country areas. It is advisable to telephone regarding accessibility.

Accessible public toilets are located throughout the City. In the central area, the City of Perth facilities at the Citiplace Rest Centre (Perth Railway concourse) provide convenient services. Other accessible toilets are located in semi-public buildings such as the State Library, Art Gallery, bus stations, Carillon Arcade, Allendale Square, Barrack Square and stores such as Myer, Woolworths and David Jones.

Public transport

City bus, train and ferry information is available from Transperth information line - 136 213 or website or Transperth Hearing Impaired TTY - (08) 9428 1999. 

CAT buses provide a free, frequent and wheelchair accessible bus service in the city, operating on red, blue, yellow and green routes.

As the city is within the free transit zone you can also travel on other buses within the City of Perth boundaries, without paying a fare. If catching a train, Transperth staff are available to assist wheelchair users. To guarantee assistance when required, Transperth requests that one hour advance notice of boarding and alighting details are given. The ferry from Barrack Street Jetty to Mends Street Jetty (South Perth and the Perth Zoo) is accessible for wheelchairs and scooters. The Coode Street Jetty (South Perth) is not accessible.

For wheelchair accessible Multi Purpose Taxis (MPT), it is advisable to book in advance. Taxi companies include Maxi Purpose Taxis (MPT) - 136294; Swan Taxis - 131330 and Black and White Taxis - 31008. Wheelchairs and motorise scooter hire is available at nominal rates from the Citiplace Community Centre, Perth Railway Station Upper Level between 8.30am and 3.45pm on weekdays. A $20 deposit and proof of identification are required. Bookings are advisable and can be made by calling (08) 9325 3264 .

Parking

Reciprocal ACROD parking rights exist for interstate and overseas visitors for up to three months. Only vehicles displaying a current registered ACROD permit are entitled to park in bays reserved for people with disabilities. For longer or permanent stay contact ACROD - (08) 9242 5544 or Hearing Impaired TTY - (08) 9242 3800.

The City of Perth provides ¼ P accessible pick-up and set-down bays (15 minute limit), identifiable by blue lines and clearly signed using the international symbol of access. In general parking areas, ACROD permit holders have concessions equivalent to twice the time specified on the parking sign eg 1P means you can stay for two hours. After the purchased time expires, ACROD permit holders may remain for the same time again at no extra cost. These concessions do not apply for disabled parking bays, clearways, bus zones etc. The City has also introduced wheelchair accessible universal bays, to be used by everyone. These are wider longer bays which provide wheelchair access to the footpath. For street parking information contact the City of Perth on (08) 9461 3888.

City of Perth provides two hours free parking in car parks for people with disability who hold a valid ACROD permit. If an ACROD permit holder is parked in a car park with Pay and Display Ticket Machines, they must purchase a ticket, and display it on the dashboard. The ticket will remain valid for a further two hours, after the expiry time. If an ACROD permit holder is parked in a multistorey car park where they are issued with a token/ticket at the entry boomgate, the driver will need to redeem their free parking by visiting the Customer Service Office prior to exiting the car park. The Customer Service Officer will need to sight your permit and will also collect any monies owing for parking in excess of two hours. Where a Customer Service Officer is not in attendance, ACROD permit holders will need to pay the full fee, and obtain a refund for the free two hours by sending their receipt and a legible copy of their permit to Council House at 27 St Georges Terrace, Perth, WA 6000. ACROD permit holders can park in any non reserved bay within a car park and still receive concessions, thus leaving the extra wide bays for those who need them. Accessible bays are marked with blue diagonal lines with signage displaying the international access symbol.

Please note that lifts to Council House and Concert Hall are not accessible when the Council House and Concert Hall buildings are closed.

For other car parks access information should be sought from the service provider:  www.wilsonparking.com.au and www.secureparking.com.au

The City’s consumer group on access issues provides advice on city projects particularly at the planning and design stages. For further information please contact the Strategy Unit on (08) 9461 3136.

The City has a policy on providing accessible public information to people with disabilities in alternative formats, on request. Please contact the City to discuss your special communication requirements. Accessible Public Information Policy and Guidelines


Accessible City
The City of Perth is a very accessible city for all people including people with disabilities. It has pedestrian friendly streets and public spaces designed according to universal design principles. Continuous accessible paths of travel link public transport, parking, retail, business and entertainment areas.

Streets
These incorporate kerb ramps, tactile indicators and in the central area crossings have audible signals. The shopping malls and arcades are accessible and provide seating, shade and accessible drinking fountains. Cafes also provide outdoor seating.

Buildings
Major public buildings, arcades, post offices and most churches, and theatres are accessible.

You’re Welcome WA Access Initiative - City of Perth
Provides people with disabilities with clear access information about a wide range of facilities in the Perth central city area including hotels, restaurants, car parks, cinemas, theatres, gyms and shopping areas. Visit You’re Welcome WA - Access (select location 'Perth').

Hotels and restaurants
Details of the accessibility of a number of hotels and restaurants within the City of Perth Central Business Area (CBD) are available on the You’re Welcome WA - Access Initiative website (select locati 'Perth). The People With Disabilities WA website provides some information on accessible accommodation in Perth and country areas. It is advisable to telephone regarding accessibility.

Toilets
Accessible public toilets are located throughout the City. In the central area, the City of Perth facilities at the Citiplace Rest Centre (Perth Railway concourse) provide convenient services.

Other accessible toilets are located in semi-public buildings such as the State Library, Art Gallery, bus stations, Carillon Arcade, Allendale Square, Barrack Square and stores such as Myer and David Jones. Locations and further information are found on the You’re Welcome WA - Access Initiative website (select location 'Perth') and City of Perth Access Maps.

Getting Around & Transport
City bus, train and ferry Information at Transperth Information Line - 136 213 or vist Transperth website to view the Transperth Journey Planner. Transperth Hearing Impaired TTY -(08) 9428 1999.

Buses
CAT buses provide a free, frequent and wheelchair accessible bus service in the city, operating on red, blue and yellow routes. The Free Transit Zone (FTZ) allows you to travel on other buses within the City of Perth boundaries, without paying a fare. Conditions apply to non-SmartRider ticketholders.

Trains
Transperth staff is available to assist wheelchair users to access metro trains. To guarantee assistance when required, Transperth requests that one hour advance notice of boarding and alighting details are given.

The Free Transit Zone (FTZ) allows SmartRider ticketholders to travel free between the Perth Railway Station and the City West and Claisebrook stations. Conditions apply to non-SmartRider ticketholders.

Phone for assistance on - 1800 800 022
For the hearing impaired TTY - (08) 9428 1999

Ferry Terminal
The Transperth ferry from Barrack Street Jetty to Mends Street Jetty (South Perth and the Perth Zoo) and from Barrack Street Jetty to Elizabeth Quay is accessible for wheelchairs and scooters. The Coode Street Jetty (South Perth) is not accessible.

Taxis
For wheelchair accessible Multi Purpose Taxis (MPT), it is advisable to book in advance. Other taxi companies are:

Maxi Purpose Taxis (MPT) - 136294
Swan Taxis - 131330
Black and White Taxis - 31008

Wheelchairs and motorise scooter hire
Available at nominal rates from the Citiplace Community Centre, Perth Railway Station Upper Level between 8:30 and 15:45 on weekdays. A $20 deposit and proof of identification are required. Bookings on (08) 9325 3264 are advisable.

Parking
Reciprocal ACROD parking rights exist for interstate and overseas visitors for up to 3 months. Only vehicles displaying a current registered ACROD permit are entitled to park in bays reserved for people with disabilities. For longer or permanent stay contact:

ACROD - (08) 9242 5544
Hearing Impaired TTY - (08) 9242 3800

Street Parking
The City of Perth provides ¼ P Accessible pick-up and set-down bays (15 minute limit), identifiable by blue lines and clearly signed using the international symbol of access. In general parking areas, ACROD permit holders have concessions equivalent to twice the time specified on the parking sign e.g. 1P means you can stay for two hours. After the purchased time expires, ACROD permit holders may remain for the same time again at no extra cost. These concessions do not apply for disabled parking bays, clearways, bus zones etc. The City has also introduced wheelchair accessible Universal Bays, to be used by everyone. These are wider longer bays which provide wheelchair access to the footpath.

For street parking information contact the City of Perth on (08) 9461 3888.

City of Perth Car Parks 
City of Perth provides two hours free parking in car parks for people with disability who hold a valid ACROD permit. If an ACROD permit holder is parked in a car park with Pay and Display Ticket Machines, they must purchase a ticket, and display it on the dashboard. The ticket will remain valid for a further two hours, after the expiry time. 

If an ACROD permit holder is parked in a multistorey car park where they are issued with a token/ticket at the entry boomgate, the driver will need to redeem their free parking by visiting the Customer Service Office prior to exiting the car park. The Customer Service Officer will need to sight your permit and will also collect any monies owing for parking in excess of two hours.

Where a Customer Service Officer is not in attendance, ACROD permit holders will need to pay the full fee, and obtain a refund for the free two hours by sending their receipt and a legible copy of their permit to Council House at 27 St Georges Terrace, Perth, WA 6000.

ACROD permit holders can park in any non reserved bay within a car park and still receive concessions, thus leaving the extra wide bays for those who need them.

Accessible bays are marked with blue diagonal lines with signage displaying the international access symbol.

Please note that lifts to Council House and Concert Hall are not accessible after hours, when the Council House and Concert Hall buildings are closed.

For more information, please refer to the City of Perth Access Map link on this page.

Other Car Parks
Access information should be sought from the service provider:

www.wilsonparking.com.au

www.secureparking.com.au

City Accessibility Initiatives
Access and Inclusion Advisory group - The City’s consumer group on access issues provides advice on city projects particularly at the planning and design stages. For further information please contact the Community Services Unit on (08) 9461 3858.

Access to public information in alternative formats - the City has a policy on providing accessible public information to people with disabilities in alternative formats, on request. Please contact the City to discuss your special communication requirements. Click here to see the Accessible Public Information Policy and Guidelines

City of Perth Library located at 573 Hay Street, Perth (east of the Town Hall), has excellent library resources including alternative formats such as large print, audio cassettes and supertext videos. The library has a CCTV for enlarging text for small print documents. A computer with large screen and keyboard as well as a brailling machine are also available. Ask the friendly library staff for assistance or call (08) 9461 3581. The Red CAT bus stop (Town Hall East) is located outside the Hay Street entrance. 

Citiplace Community Centre is a unique, accessible central city facility provided by the City of Perth to seniors and people with disabilities. Services include meals, refreshments, podiatry, hairdressing, meeting rooms, information, wheelchair and motorised scooter hire and accessible toilets.

Open: Mon-Fri 8.30am-4.30pm.
Closed : Saturday, Sunday and public holidays
Located on the Upper Level, Perth Railway Station, Wellington Street, Perth.
(08) 9325 3264 or (08) 9325 3688

Safety in the City
The City of Perth is a very safe city by world standards, monitoring a network of 180 CCTV cameras in the central area and Northbridge manned 24 hours a day, 7 days a week.

There are emergency communication poles in the shopping malls and Northbridge with push button direct communication to the Citywatch Police Post. Two late night supervised taxi ranks operate in Milligan and William Streets in Northbridge at weekends from 11pm - 4am.

For further information contact the WA Police -13 14 44 or Citywatch Info-line 9461 6611.

DAIP Implementation Plan

The City of Perth’s DAIP Implementation Plan was endorsed by the Executive Leadership Group on the 3rd of May 2017. 

The DAIP Implementation Plan outlines how the City aims to achieve the seven outcomes of the DAIP to reduce and eliminate barriers affecting equity of access for all who live, work, visit or do business in the city. The City’s DAIP Implementation Plan is available to be viewed and downloaded by clicking the following link: DAIP Implementation Plan. Additionally, copies of the plan are available to the community upon request and in alternative formats if required. 

If you have comments or queries about the DAIP Implementation Plan or if you require the DAIP to be made available in an alternative format, please contact Community Services on 9461 3858. 

Citiplace Community Centre is a unique, accessible central city facility provided by the City of Perth to seniors and people with disabilities.