Contact our Customer Experience team
Welcome to the City of Perth's contact page. We're here to help you find the right information and assistance quickly and easily.
General enquiries
Our Customer Experience team is your first point of contact for general enquiries. They can assist with your questions or connect you with the right department.
- Phone: 08 9461 3333
- Email: [email protected]
- General enquiry hours: Monday to Friday, 8am to 6pm
- Security/CityWatch hours: 24 hours, 7 days a week
- Parking infringements: For assistance with queries, payments, or appeals related to parking infringements, please visit our infringements page.
Self-service options
Snap Send Solve
Report local issues such as illegal rubbish dumping or damaged street trees using Snap Send Solve - a free app that allows you to easily capture and report problems directly to us.
- How it works: Snap a photo, provide details, and submit via the app - it's that simple!
- Available on: Web browsers (via this link), iPhones (App Store) and Android devices (Play Store).
- Benefits: Faster issue resolution, real-time updates on your report, and no need to call or email.
Live Chat
Need quick assistance? Our Live Chat service connects you with a team member in real time for instant support with general enquiries.
- Availability: Monday to Friday, 8am to 6pm
- How to access: Click the button below to start a chat session.
Alternative contact numbers
| Contact | Phone number |
|---|---|
| Contact Parking infringements | 1300 366 461 |
| Contact Security, surveillance and after hours issues | (08) 9461 3333 |
| Contact Library | (08) 9461 3500 |
| Contact CPP Parking |
1300 889 613 |
| Contact Criminal activity and anti-social behaviour (Police) | 131 444 |
| Contact Life threatening emergencies | 000 |
| Contact Clean Machine/Waste and cleaning Issues | (08) 9461 3333 |
| Contact Development approvals | (08) 9461 3366 |
| Contact Media enquiries | Click here for more information |
| Contact Perth Town Hall (Venue hire and events) | (08) 9461 3555 |
| Contact Rates enquiries | (08) 9461 3296 |
Location
Customer Experience Centre
Council House
27 St Georges Terrace
Perth WA 6000
Get directions
Opening hours
Customer Experience Centre:
Mon - Fri | 8am to 6pm
Council House (in-person):
Mon - Fri | 8am to 5:30pm
(Operational hours do not include public holidays)
Postal address
Customer Experience Centre
City of Perth
GPO Box C120
Perth WA 6839