Emergency & Disaster Relief

Emergencies

If you require help for yourself or another person in an emergency, knowing who to call and providing details of your location is important to save time and receive help quickly. Carrying a mobile phone and installing the Emergency+ app can help you do this.

Emergency Numbers

 
Service Phone
Police, Fire, Ambulance
in a life-threatening emergency
000
(triple zero)
WA Police 131 444
State Emergency Services (SES) Assistance 132 500

Use one of the contacts below if you require help in the City of Perth (Perth CBD, Northbridge, West Perth, East Perth and Crawley).

Service Phone
CityWatch Surveillance Centre (24-hour CCTV) (08) 9461 6611
City of Perth Ranger Services (business hours) (08) 9461 3854
Crime Stoppers (anonymous reporting) 1800 333 000

Utilities

Service Phone
Western Power
Faults and Emergencies 
13 13 51 
ATCO Gas
leaks, Faults and Emergencies
13 13 52
Water Corporation
Burst Water Mains or Major Leaks
13 13 75
Telstra
Residential Telephone Faults and Technical Issues
13 22 03

Information

Service Phone
Road Conditions Main Roads WA 138 138
Department of Fire and Emergency Services (DFES) Warnings and Incidents NA
DFES Emergency Information 13 33 37
Bureau of Meteorology (BoM) recorded information 1300 659 213
National Security hotline 1800 123 400
 

Are You Prepared?

Emergencies can happen anywhere, anytime and can have many causes such as fire, storms, flooding, major crashes, hazardous material spill or explosion. Loss of services including power, water, phone or gas can also occur.

You may need to respond to emergencies differently to when you live outside the central city, because high rise buildings and busy streets can present a number of different challenges.

To help residents, businesses and visitors prepare for and respond to emergencies, new education resources have been developed. Animations and print materials have been supported by the Western Australian Government through the All West Australians Reducing Emergencies (AWARE) Program.

Are you prepared Perth? - Emergency Preparation
Are you prepared Perth? - Emergency Response

Emergency Alerts

Alerts are only issued during a serious emergency (where life or property is endangered) or when a hazardous situation exists close to populated areas.Western Australia has moved to a national system that will better deliver messages directly to your mobile or landline telephone during emergencies.

There is no need to register or sign up to Emergency Alert. In the case of an emergency, you may receive a voice message on your landline telephone based on the location of the handset or a text message on your mobile phone, based on the service address of the phone.

Emergency Alert is a free phone messaging service that sends voice and text warnings to your phone during an emergency when lives may be in danger in your neighbourhood or where you are located.

You can obtain information regarding current emergencies by:

  • Visiting the Emergency WA website
  • Ringing 1300 657 209 for regularly updates emergency information
  • Listening to AM radio ABC 720 or 880 6PR

How to access Emergency Services

  • The primary number to call for emergency assistance from any phone in Australia is 000 (Triple Zero)
  • If you are hearing or speech impaired, the number is 106

What are the other numbers people are talking about?

112
This number will only work from certain mobile phones, and is not available from fixed lines or payphones. Regardless, the number is routed through to the Triple Zero (000) call centre. There is no advantage to dialing 112 over Triple Zero (000), and publicising the number only serves to confuse the Triple Zero (000) message. Rumours that 112 "goes to the head of the queue", "is the only number that will work on a mobile phone" and "works even when there is no mobile phone coverage because it uses satellites" are completely untrue.

106
This number connects to the text-based relay service for people who are deaf or have a hearing or speech impairment. It will not work on fixed line phones.

911
This number is often heard on American television shows broadcast in Australia. Dialing 911 does not routinely re-route emergency calls to Triple Zero (000).

Why do we call it Triple Zero now, rather than Triple Oh?
Put simply, 'Oh' is a letter and 'Zero' is a number. In today's SMS-savvy world, you will note that the letter '0' sits on the 6 key on most alpha-numeric keypads. For our younger generation, dialing Triple Oh will result in them actually dialing 666, and they will not access emergency services through that number. 666 does not direct to Triple Zero (000) and there are no plans for this to happen in the future.

If you would like any further information, or would like to help to promote the Triple Zero (000) message, please visit www.triplezero.gov.au.

Emergency Management Arrangements

The threat of a disaster affecting the City of Perth is ever present, as is the need to be prepared for natural and man-made events, response and recovery.

In 2017 the City of Perth conducted a review of its Emergency Management Arrangements to ensure that plans are fully inclusive of all areas within the City’s new boundaries.  This resulted in the development of the Emergency Management Strategic Plan 2017 - 2021 which is the overarching document for all other Emergency Management plans and arrangements for the City of Perth.

  • Emergency Management Strategic Plan 2017 - 2021

The supporting plans and arrangements that have or are being developed, demonstrate the City of Perth’s commitment to its community of residents, businesses and visitors, and the statutory requirements under the Emergency Management Act 2005.

More details can be found in the following documents:

  • General Plan 2017
  • Recovery Plan 2017
  • Local Welfare Plan 2017 (This is a restricted document and only available to emergency organisations.)
  • Emergency Animal Welfare Plan 2017

The development and ongoing review of the Emergency Management arrangements, training and education of key agencies and the community is dependent on the Local Emergency Management Committee (LEMC) working together. The regular meetings and collaboration that occur between the LEMC members clearly illustrates that responding to hazards and emergency events, and minimising harm is everyone’s responsibility.

State Emergency Management Plans

The City of Perth works closely with the Office of Emergency Management (OEM) and is a member of the District Emergency Management Committee (DEMC).  Together emergency management arrangements are developed and updated.  Exercises are also conducted to ensure the City, Government and Community Agencies are prepared for emergencies that may occur in the City of Perth and surrounding areas.

The State Emergency Management Committee (SEMC) is the peak emergency management body in Western Australia.  Membership includes representatives appointed by the Minister for Emergency Services from those organisations that are essential to the State's emergency management arrangements.

Additional information for adjoining local governments is available in the Western Central Local Emergency Management Arrangements.

Disaster & Emergency Support Services

If you have been involved in an emergency situation there are many services to assist you when it happens and in the days and weeks afterwards.  Taking care of you and your family after the event is also important.

The Department of Communities, Child Protection and Family Support is a State Government Department, which is responsible for managing emergency welfare services during disasters and emergencies.

To learn more about help available go to the DCP website.

Information on care after an event includes brochures on:

Red Cross also has a number of resources that can help support you.