Emergencies can happen anywhere, anytime and can have many causes such as fire, storms, flooding, major crashes, hazardous material spill or explosion. Loss of services including power, water, phone or gas can also occur.

You may need to respond to emergencies differently to when you live outside the central city because high rise buildings and busy streets can present a number of different challenges.

To help residents, businesses and visitors prepare for and respond to emergencies, new education resources have been developed. Animations and print materials have been supported by the Western Australian Government through the All West Australians Reducing Emergencies (AWARE) Program.

Emergency Contacts and Help
If you do require help for yourself or another person in an emergency knowing who to call and providing details of your location is important to save time and receive help quickly. Carrying a mobile phone and installing this Ap http://emergencyapp.triplezero.gov.au/ can help you do this.

Emergency Numbers

Police, Fire, Ambulance in a life threatening emergency 

000 (triple zero) 

WA Police

131 444
State Emergency Services (SES) assistance

132 500

Use one of the contacts below if you require help in the City of Perth (Perth CBD, Northbridge, West Perth, East Perth and Crawley).

CityWatch Surveillance Centre (24 hours CCTV)

9461 6611 

CityWatch Surveillance Centre (24 hours CCTV) Emergency Line

9461 6666

City of Perth Ranger Services (business hours)

9461 3854

Crime Stoppers (anonymous reporting)

1800 333 000

Utilities       

Western Power – faults and emergencies

13 13 51

ATCO Gas - leaks, faults and emergencies

13 13 52

Water Corporation - for burst water mains or major leaks

13 13 75

Telstra - for residential telephone faults and technical issues

13 22 03

Information

Road Conditions Main Roads WA

138 138

Department of Fire and Emergency Services (DFES) Warnings and Incidents

 

DFES Emergency Information 

13 33 37

Bureau of Meteorology (BoM) recorded information

1300 659 213 

National Security hotline

1800 123 400

Emergency Alerts 
Alerts are only issued during a serious emergency (where life or property is endangered) or when a hazardous situation exists close to populated areas.

Emergency Alerts

  • Western Australia has moved to a national system that will better deliver messages directly to your mobile or landline telephone during emergencies.
  • There is no need to register or sign up to Emergency Alert. In the case of an emergency, you may receive a voice message on your landline telephone based on the location of the handset or a text message on your mobile phone, based on the service address of the phone.
  • Emergency Alert is a free phone messaging service that sends voice and text warnings to your phone during an emergency when lives may be in danger in your neighbourhood or where you are located. For more details click here.

You can obtain information regarding current emergencies by:

  • Visiting the Emergency WA website 
  • Ringing 1300 657 209 for regularly updates emergency information
  • Listen to AM radio ABC 720 or 880 6PR)

How to access Emergency Services

The primary number to call for emergency assistance from any phone in Australia is Triple Zero (000) - unless you are hearing or speech impaired, in which case the number is 106.

What are the other numbers people are talking about?

112
This number will only work from certain mobile phones, and is not available from fixed lines or payphones. Regardless, the number is routed through to the Triple Zero (000) call centre. There is no advantage to dialing 112 over Triple Zero (000), and publicising the number only serves to confuse the Triple Zero (000) message. Rumours that 112 "goes to the head of the queue", "is the only number that will work on a mobile phone" and "works even when there is no mobile phone coverage because it uses satellites" are completely untrue.

106
This number connects to the text-based relay service for people who are deaf or have a hearing or speech impairment. It will not work on fixed line phones.

911
This number is often heard on American television shows broadcast in Australia. Dialing 911 does not routinely re-route emergency calls to Triple Zero (000).

Why do we call it Triple Zero now, rather than Triple Oh?
Put simply, 'Oh' is a letter and 'Zero' is a number. In today's SMS-savvy world, you will note that the letter '0' sits on the 6 key on most alpha-numeric keypads. For our younger generation, dialing Triple Oh will result in them actually dialing 666, and they will not access emergency services through that number. 666 does not direct to Triple Zero (000) and there are no plans for this to happen in the future.

If you would like any further information, or would like to help to promote the Triple Zero (000) message, please visit www.triplezero.gov.au.