What is CityWatch?

CityWatch is a new, free City of Perth service, which is available to retailers and traders in central Perth and Northbridge. Once registered with the program, participants will be advised by SMS (mobile phone message) of safety issues or criminal activity in the vicinity of their premises. This system enables retailers and traders to be proactive in preventing further events and to report activity which may prevent or lead to the resolution of criminal activity in the community.

CityWatch is linked to the City of Perth Surveillance Centre which operates 24 hours a day, 7 days a week. Using over 180 CCTV (closed circuit) cameras across the CBD and Northbridge, the Surveillance Centre Officers are able to monitor events. Police are also stationed at the Surveillance Centre and co-ordinate a response to issues.

Once you are registered with CityWatch, you will be alerted via SMS messages (to your mobile phone) to incidents of concern in your immediate area. These relate to criminal activities or emergency situations that may affect your business and surrounding area.

What are the Benefits?

  • Notification via SMS to registered mobile phones, of significant events in the vicinity of your business, when they are reported to authorities.
  • Real time monitoring by Surveillance Officers and response by Police to events.
  • Heightened awareness of negative events nearby enables you to take precautionary measures and be on the lookout for suspicious activities.
  • Reduced risk of criminal activity at your business.
  • Increased awareness may provide information that can lead to resolution of criminal activity.
  • Access to information on safeguarding your business, staff and premises.

Is there any cost?

No, CityWatch is a free service provided by the City of Perth to assist you.

Who can register for CityWatch?

At this stage retailers and traders who are located in the following areas, that are covered by CCTV (camera surveillance) can register for CityWatch:

  • Northbridge between Stirling and Fitzgerald Streets and Aberdeen and Roe Streets.
  • Central Business District (CBD) between Milligan and Pier Streets and Barrack Square and Roe Street.

How do I register?

To find out more and to register, go on line http://community.perth.wa.gov.au/citywatch (please note not to include 'www').

If you have any problems registering for CityWatch please email: citywatch@cityofperth.wa.gov.au

Your details and contact information is kept confidential and only used by the City of Perth when we need to contact you.

Do I need special equipment?

No. You will need a mobile phone to receive messages sent about incidents as they happen.

You will also require an email address and access to the internet to keep your contact and business details up to date. Messages about incidents will only be sent via SMS.

How do I change my details?

If your contact or business details change, you can update your information online, by clicking on the Already Registered button. Click on the Change my Details button and follow the prompts.

What if I have more than one business or venue location?

Once you have registered a business, you can enter a number of business locations, and contact details for each of these locations. It may be the same person for each eg. business owner and / or different staff for different locations eg. manager and duty staff for each outlet.

When will I receive SMS messages from CityWatch?

You will receive a text message when there is an incident of concern in your immediate area. Situations include:

  • Major crimes eg. armed robbery
  • Emergency situations eg. bomb threat, fire
  • Events where you or your business or staff could be under threat eg. flood, crowd incident, or
  • Frequent crime (fraud, theft).

You will be advised what to do in each situation.

Messages will not be sent out every time an incident in your vicinity is reported to the Surveillance Centre. The significance of events and the impact it has on safety and crime management are assessed by staff at the Surveillance Centre and authorities. This is aimed at ensuring that CityWatch participants are not over burdened by excessive messages about situations that may be of limited value.

If I have registered the same mobile phone number with more than one business, how do I know which business location is affected?

It is best to register separate contact mobile phone numbers for each location, not the same number for each business you may be linked with. If you do use the same mobile number across a number of locations, the SMS alert will not notify you of the location being affected. You will only be able to determine this by calling your business direct (not CityWatch).

What do I have to do when I receive a message?

The message will provide brief information about an incident happening near your business or something that may be important to the type of business you run. When you receive these, be alert and observe what is happening around you.

If you notice anything unusual or of concern, that may be linked to the incident about which you have been notified, please contact the Surveillance Centre on 9461 6611 to report it.

If it is a major incident or emergency, further messages will follow with advice when the situation changes.

Please do not contact the centre to obtain more details as this may cause phone lines to overload and divert operators’ attention from observing and managing the situation.

How can I find out more about CCTV and other City of Perth Safety Services?

Visit the City of Perth Community Safety webpage