Customer Service Commitment

In managing a world-class capital city with a unique local identity, our community of residents, ratepayers, businesses and visitors are central to everything we do.

We want every experience in the City to be a positive one, and pride ourselves on providing an efficient, consistent and friendly customer experience across a wide range of services, programs and facilities.

Whether you see something that needs attention or have a positive experience to share, your questions, feedback and suggestions help us to care for Perth and continue to shape it for tomorrow, always aiming for better services, places and experiences for current and future generations.

Our Customer Service Commitment is our current Customer Service Charter, and reflects our 24/7 commitment to excellent customer service and care for our City.

Our Commitment details what you can expect from us regarding response and resolution times. It also outlines what we expect from our customers to support a safe and positive workplace for our staff, and importantly, how you can submit feedback, service requests and complaints if your experience with the City of Perth did not meet your expectations.

Customer feedback and complaints data helps us to understand what is working and where we can improve our services.

Whatever the reason, we encourage you to reach out to our team at https://perth.wa.gov.au/contact