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Welcome to the City of Perth

COVID-19 Community Information

This page was last updated 3 April, 3pm

The State Government has declared a State of Emergency for Western Australia. For updated details, including State of Emergency Declarations and Directions see further COVID-19 State of Emergency information.

At the City of Perth, our primary focus is on protecting the health and safety of the community and our staff while maintaining our essential services.

We are actively monitoring the COVID-19 situation and are taking steps to help keep our community, visitors and staff safe.

The City is also ensuring that decisions do not place any additional burden on businesses that are already facing the enormous challenges of COVID-19.

The City will continue to plan and make decisions based upon expert advice from State and Federal Governments and strongly supports a coordinated and consistent response to the pandemic across all WA local governments.

Please read our FAQ’s below for further specific information about what the City is doing to support the community. 

The City will update this page regularly with new information and stay up to date with the City of Perth via our social media channels and through our website.

CLICK HERE FOR INFORMATION RELATED TO THE CITY'S RELIEF AND REBOUND PLAN FOR BUSINESSES AND RESIDENTS

  • Parking Information within the City of Perth

    On-street car bays are now free parking, seven days per week across the entire City of Perth Local Government area. Motorists must still adhere to all time restrictions in order that bays can be turned over and accessible for all, including support of small business still operating within the city. Parking meters are now switched off as there is no fee payable. 

    Examples:  
    1P bays are limited to 1 hour parking 

    2P bays are limited to 2 hour parking 

    Which bays are excluded from free 1 hour parking? 

    • No stopping zones
    • Clearways
    • ACROD bays
    • Loading zones

    Motorists parking illegally in these bays are subject to enforcement action which may include fines and towing. 

    CPP $10 flat rate all day parking 

    The City of Perth is pleased to offer $10 flat rate all day parking across each of our 34 CPP car parks from Monday 6 April. This special offer is to recognise the reduced public transport options and effects of COVID-19. 

    What about weekends? 

    The City is continuing with our free 3-hour parking trial on weekends and public holidays at the following locations: 

    • CPP His Majestys
    • CPP Cultural Centre
    • CPP Pier Street

    The $10 all day flat rate will otherwise apply.

    Carpark closures

    Monday to Friday CPP carpark operations are continuing as normal at this time, however any carparks with no usage may be closed earlier than advertised. Please keep up to date on these changes via www.cityofperthparking.com.au

    Some CPP carparks will be closed on weekends due to reduced capacity. These are: 

    • CPP Concert Hall
    • CPP Elder Street
    • CPP Regal Place
    • CPP Mayfair Street
    • CPP Goderich Street

    Are there any changes to residential parking permits? 

    Support can be provided to residents requiring extended parking. Please contact our customer service line on 9461 3333 or info@cityofperth.wa.gov.au for more information. 

     
  • What support can business get?

    The Federal and State governments have announced hundreds of billions of dollars of financial assistance for businesses of all sizes. 

    The City of Perth has also announced phase 1 of our Relief and Rebound plan which includes support for businesses and residents. 

    Head to our Relief and Rebound page for business support information 

  • Do I need to self-isolate?

    For the most current information and restrictions, please visit the Federal Government Coronavirus website.

    Who must self-isolate

    Self-isolation means staying at home or in your hotel room for 14 days. This is to prevent the possible spread of the virus to other people.

    You must self-isolate if any of the following applies to you:

    • you have COVID-19
    • you have been in close contact with a confirmed case of COVID-19
    • you arrived in Australia after midnight on 15 March 2020
    • you arrived in Western Australia from interstate after 1.30pm Tuesday 24 March

    Quarantine

    • all travellers returning home from overseas will be quarantined in a hotel or designated facility for 14 days. This will take effect from 11.59pm Saturday 28 March 

    Staying home during self-isolation

    Staying home means you:

    • dnot go to public places such as work, school, shopping centres, childcare or university
    • ask someone to get food and other necessities for you and leave them at your front door
    • do not let visitors in — only people who usually live with you should be in your home
    • do not need to wear a mask in your home, but do wear one if you have to go out (for example to seek medical attention)
    • should stay in touch by phone and online with your family and friends
    • You arrived in Western Australia from anywhere after 1.30pm Tuesday 24 March 

    For students and children, you must notify the relevant school or childcare centre. Students should check with their schools about any arrangements for remote learning.

    Going outside

    If you live in a private house, it is safe for you to go into your garden or courtyard.

    If you live in an apartment or are staying in a hotel, it is also safe for you to go into the garden but you should:

    • wear a surgical mask to minimise risk to others
    • stay 1.5 metres from other people
    • move quickly through common areas

    For further information head to the Federal Government Department of Health website.

  • Intrastate Travel Restrictions

    The WA Government will introduce further restrictions on travel within Western Australia from 12.01am Tuesday March 31 2020, to assist in reducing the spread of COVID-19. Western Australian intrastate travel is defined as movement through the boundaries of the regions of Western Australia. These regions are: 

    • Perth and Peel (due to their close proximity, the Perth and Peel regions will combine into one region) 
    • South West
    • Great Southern
    • Goldfields-Esperance
    • Mid-west
    • Gascoyne
    • Pilbra
    • Kimberley

    Western Australians will not be permitted to leave their regional boundary. Police have the power to enforce these restrictions and fines of up to $50,000 can be issued.  

    Exemptions will apply for: 

    • employment purposes
    • medical reasons
    • health and emergency services
    • people living in ‘border communities’, who may not have access to groceries or supplies within their region
    • transport of essential goods
    • compassionate grounds
  • How is the City of Perth helping the community?

    The City of Perth takes the health and safety of our community very seriously, whilst maintaining essential services.

    The City’s immediate action plan is aimed at flattening the infection curve that will minimise the impact on the health system and the rest of the Western Australian community.

    To ensure the health of our elderly volunteers, we have closed the Murray Street Mall iCity Kiosk. Roving ambassadors and walking tours have also ceased for the immediate term.

    The City of Perth’s other facilities, including the City of Perth Library, the Citiplace Community Centre and Perth Town Hall are now also closed.

    City of Perth staff are now working from home where they have the capacity to do so whilst still maintaining essential services.

    We also encourage you and your family to follow healthy and safe practices based on current information provided by the WA Department of Health to help stop the spread of COVID-19.

  • Are the malls and shops still open?

    There are new restrictions which limit both indoor and outdoor gatherings to two persons only. 

    The WA Government's strong guidance to all Western Australians is to stay home unless for: 

    • shopping for what you need - food, takeaway, and necessary supplies 
    • medical or health care needs, including compassionate requirements 
    • exercise in compliance with the public gathering requirements
    • work and study if you can’t work or learn remotely. 

    The following facilities are now closed: 

    • pubs, registered and licenced clubs, hotel bars (excluding bottle shops attached to these venues) 
    • food courts (exceptions for takeaway and delivery)
    • gyms and indoor sporting venues
    • cinemas, entertainment venues, casinos, night clubs and adult entertainment venues
    • theatres, concert venues, arenas and stadiums 
    • Health clubs, fitness centres, yoga, barre and spin facilities, saunas, bathhouses and wellness centres
    • large religious gatherings, places of worship or funerals (in enclosed spaces and other than very small groups and where the 1 person per 4 square metre rule applies)
    • libraries, community centres and youth centres
    • galleries, museums, national institutions and historic sites
    • restaurants and cafes will be restricted to takeaway and/or home delivery
    • Indoor and outdoor markets (food markets are exempted)
    • beauty therapy, tanning, waxing, nail salons, tattoo parlours
    • spas and massage parlours
    • swimming pools
    • Playgrounds, skateparks and outdoor gyms

    These measures also apply to outdoor spaces associated with the above venues. 

    For those not in these categories, it is up to individual traders as to whether they are continuing to operate. The City discourages visitation unless for essential reasons as advised by the State Government at this time.

    The community is asked to avoid using cash where possible and instead use contactless payment methods such as PayPass and PayWave to prevent potential spread of COVID-19.

  • Which City of Perth facilities or services are impacted?

    The City of Perth is following all federal and state government advice in order to help stop the spread of the virus, and ensure vulnerable members of the community are protected. The following facilities are closed until further notice;

    • City of Perth Library
    • Perth Town Hall
    • Citiplace Community Centre
    • iCity Kiosk
    • Jacobs Ladder
    • All public playgrounds, skateparks and outside gyms

    The City of Perth wishes to advise as of the 3 April the Council House Front Counter will be unavailable. Should you require any special assistance please contact us via the below methods:
    Phone: 9461 3333
    Email: info@cityofperth.wa.gov.au 
    LiveChat: www.perth.wa.gov.au/contact

    Further information applicable to the Library closure can be found here

    Additional services impacted 

    The City has suspended flyer distribution permits and will not approve new permits until the current restrictions are lifted.  

  • Which City of Perth facilities are open?
    The following City of Perth facilities remain open as at 3 April 2020: 

    Citiplace Child Care Centre – Normal operating hours 
  • Has the City increased cleaning in public areas?

    The City has increased the cleaning routine for all City of Perth parking machines, drinking fountains, street furniture and public toilets to help keep our community and visitors to the City safe. 

    The malls are washed down on a daily basis and street sweepers and high-pressure cleaning services operate daily. 

    Public toilets are cleaned up to five times a day depending on the level of use and location. Bins are emptied and bin tops cleaned on a continuous basis. We have also commenced a high-pressure cleaning program of drinking fountains throughout the City. 

    Ticket machines in the CPP carparks are also being cleaned twice a day.

    We have designated staff who continually patrol the malls and CBD areas cleaning and collecting waste and litter.  

    The service provided at night includes eight designated staff in a variety of street cleaning machines keeping the City presentable.  

    Our daily inspections verify the success of the team’s effort.  

  • What are you doing to support vulnerable community members?

    As part of our Relief and Rebound Plan, the City is working in partnership with the State Government and community services sector to address the impacts of COVID-19 on people sleeping rough in our City.   
      
    This is in response to the serious impact of social distancing requirements and the reduction of many voluntary organisations who have had to withdraw their services.  

    Earlier this week, the City suspended the accreditation site at Moore Street due to social distancing requirements. City staff are working with service providers and volunteers daily to ensure the continuation of essential services to our homeless community until suitable accommodation is identified.  

    In collaboration with State Government, funded service providers and volunteers, the City is developing further initiatives to ensure essential services continue to be provided while looking after the safety and well-being of those accessing these services, as well as staff and volunteers. 

    Meals for the vulnerable community will soon revert to a mobile delivery service, which is currently being developed in collaboration with Uniting Care West. The new delivery model will ensure safety for volunteers while providing necessities to those in our community who are sleeping rough. Information will be shared soon.  
      
    The health and safety of our vulnerable people is a priority and while we are helping to identify some urgent solutions, our long-term Plan for Vulnerable People will address longer term and sustainable outcomes for our homeless community. 

  • What are you doing to help keep the community safe?
    In an effort to provide reassurance to our community and businesses during the COVID-19 crisis, we are increasing our Safe City services across the city. 
      
    Safe City Patrols will operate seven days a week from 7am to 9pm across all areas of the City. The patrols will be undertaken by City staff and include additional foot and vehicle patrols. 

    An extra 14 vehicles will be patrolling the streets - including residential areas – and will be branded as ‘City of Perth Safe City Patrol’. 
      
    All patrols will provide increased vigilance and will be reporting through to Citywatch and WA Police. The WA Police have been consulted and welcome the additional ‘Eyes on the Street’.  
      
    The Parking Services Unit will utilise Parking Services vehicles across the City of Perth conducting Safe City Patrols and will be concentrating on serious and unsafe parking infringements.
  • Where can people go if they need to talk to someone?
    The City of Perth is keen to promote a happy and healthy community for those who live in the area, as well as those who work in or visit the City.   

    For those seeking mental health support during this current unprecedented environment, we recommend heading to Beyond Blue or Lifeline for over the phone or virtual support. Both websites provide up-to-date information to help everyone in Australia with their mental health.  

    We have also put together a very helpful mindfulness blog where you will find a list of mindfulness advice from government-funded and not-for-profit mental health organisations across Australia who are working around the clock to offer dedicated COVID-19 mental health support.