Small business advice

Perth is the place where people, ideas and industry meet, creating a dynamic and fast-paced business environment that drives the development of the Western Australian economy.

Fast facts

  • Perth city’s $41.8 billion economy represents approximately 25.9 per cent of greater Perth’s economy (REMPLAN 2016) and is larger than many nation states including Paraguay, Cambodia and Iceland (IMF 2016).
  • WA’s gross state product (GSP) was $240 billion in 2015-16 (DSD WA Economic Profile).
  • The population of WA is 2.57 million people, with the greater Perth area accounting for approximately two million (DSD WA Economic Profile).
  • The population of Western Australia is forecast to reach 3.27 million by 2026 (DSD WA Economic Profile).

Key sectors

  • Mining, resources and energy.
  • Property development and construction.
  • Innovation and technology.
  • Education and international student services.
  • Medical, health and life sciences and medical research.
  • Tourism, retail and hospitality.

Key services

Economic Development

The City of Perth’s Economic Development Unit (EDU) is responsible for assisting with the development and growth of the city’s local economy. This objective is achieved by working with existing and emerging industry sectors to promote Perth as a high calibre business and investment destination.

Key services include:

  • Local business attraction, retention and development planning.
  • Development and support of the resource; tourism; knowledge and innovation, education, health and life science based industries.
  • Promotion of knowledge and opportunities relevant to businesses in a wide range of industry sectors.
  • Management and facilitation of foreign direct investment.
  • Facilitation of positive relationships and transactions with international markets.
  • Market research and data collection.
  • Enhancement of the night time economy.
  • Investigation and support for property and development initiatives.
  • Assistance with securing federal funding for economic development initiatives.

Business Support

The City of Perth’s Business Support team strives to provide a flourishing and prosperous business environment, develop small and medium businesses and encourage local and diverse entrepreneurialism at a neighbourhood level. 

The team flies the flag for small and medium business, with a program of engagement initiatives which allow for high quality, effective two-way communications between business and the City. 

Key services include:

Business advice.
Business engagement (face-to-face).
Business information briefings, educational workshops and networking events.
Business communication e-newsletter and alerts.
Business resources (website, materials, services, education).

Related links

Business events and networking

The City of Perth aims to help business by providing business events, innovative support programs, leadership recognition and unique opportunities for networking. The City holds regular business workshops on a range of topics to support small and medium businesses to thrive within the city environment. The business must be located within the City of Perth to be eligible to attend. A maximum of two participants per business may secure tickets for each workshop.

These workshops are also a great opportunity to connect and network with other businesses, however tickets are limited and supplied on a first in first served basis. To find out the upcoming workshops for city businesses please contact Business Support on (08) 9461 3237 or  

Emergency contacts and help

If you do require help for yourself or another person in an emergency knowing who to call and providing details of your location is important to save time and receive help quickly. Carrying a mobile phone and installing the Emergency+ app can help you do this.

Emergency numbers

Police, fire, ambulance in a life threatening emergency 000 (triple zero)
WA Police 131 444
State Emergency Service (SES) assistance 132 500

Use one of the contacts below if you require help for an emergency or other assistance in the City of Perth (Perth CBD, Northbridge, West Perth, East Perth and Crawley)

CityWatch Surveillance Centre (24 hours CCTV) (08) 9461 6611
CityWatch Surveillance Centre (24 hours CCTV) Emergency Line (08) 9461 6666
City of Perth Ranger Services (business hours) (08) 9461 3854
Crime Stoppers (anonymous reporting) 1800 333 000


Western Power – Faults and Emergencies 131 351
ATCO Gas - Leaks, Faults and Emergencies 131 352
Water Corporation - Burst Water Mains or Major Leaks 131 375
Telstra - Residential Telephone Faults and Technical Issues 132 203


Road Conditions Main Roads WA 138 138
Department of Fire and Emergency Services (DFES) Warnings and Incidents  
DFES Emergency Information 133 337
Bureau of Meteorology (BoM) Recorded Information 1300 659 213
National Security Hotline 1800 123 400

Emergency alerts

Alerts are only issued during a serious emergency (where life or property is endangered) or when a hazardous situation exists close to populated areas. Western Australia has moved to Emergency Alert, a national system that will better deliver messages directly to your mobile or landline telephone during emergencies.

There is no need to register or sign up to Emergency Alert. In the case of an emergency, you may receive a voice message on your landline telephone based on the location of the handset or a text message on your mobile phone, based on the service address of the phone. Emergency Alert is a free phone messaging service that sends voice and text warnings to your phone during an emergency when lives may be in danger in your neighbourhood or where you are located. For more details, visit the DFES website.

You can obtain information regarding current emergencies by:

  • Visiting the Emergency WA website.
  • Calling 1300 657 209 for regularly updates emergency information.
  • Listen to the radio (ABC 720AM).

How to access emergency services

There seems to be some confusion these days around how to access emergency services and the national Triple Zero Awareness Work Group has become aware that a variety of messages are being circulated throughout the community, some of which are inaccurate.

This information is provided as an initiative of the Australian Government, state and territory emergency services.

The primary number to call for emergency assistance from any phone in Australia is triple zero (000) unless you are hearing or speech impaired, in which case the number is 106.


What are the other numbers people are talking about?


This number will only work from certain mobile phones, and is not available from fixed lines or payphones. Regardless, the number is routed through to the Triple Zero (000) call centre. There is no advantage to dialing 112 over Triple Zero (000), and publicising the number only serves to confuse the Triple Zero (000) message. Rumours that 112 goes to the head of the queue, is the only number that will work on a mobile phone and works even when there is no mobile phone coverage because it uses satellites, are completely untrue.


This number connects to the text-based relay service for people who are deaf or have a hearing or speech impairment. It will not work on fixed line phones.


This number is often heard on television, as many American shows broadcast in Australia. People often believe that 911 is the right number to call in order to access emergency services. It is extremely important that they realise that this number does not routinely re-route emergency calls to triple zero (000).

Why do we call it Triple Zero now, rather than Triple Oh?

Put simply, 'oh' is a letter and 'zero' is a number. In today's SMS-savy world, you will note that the letter '0' sits on the 6 key on most alpha-numeric keypads. For our younger generation, dialing Triple Oh will result in them actually dialling 666, and they will not access emergency services through that number. 666 does not direct to Triple Zero (000) and there are no plans for this to happen in the future.

What can you do?

The national Triple Zero Awareness Work Group need help in raising the awareness of Triple Zero (000) as the number to call for emergency assistance.

If you would like any further information, or would like to help to promote the Triple Zero (000) message, please visit the Triple Zero website.